Refund Policy.

Refund Policy:

We understand that sometimes things don't go as planned. Here's our refund policy to ensure a smooth experience for our customers:

1. Lost Orders:

We are not responsible for orders lost in transit. If your order does not arrive within the specified delivery timeframe, please contact the shipping carrier for assistance.

2. Cancellations:

Cancellations are only allowed before orders are shipped. If you wish to cancel your order, please reach out to us as soon as possible. Once an order has been shipped, it cannot be cancelled.

3. Refunds:

Refunds will only be issued for cancelled orders that meet the criteria outlined above. Refunds will be processed to the original payment method within 1 business days from the date of cancellation confirmation.

4. Returns:

Due to the nature of our products, we do not accept returns or exchanges unless the item received is defective or damaged. If you receive a defective or damaged item, please contact us within 2 days of receiving your order to arrange for a replacement or refund.

5. Lost or Stolen Packages:

We are not responsible for orders lost or stolen after they have been marked as delivered by the shipping carrier. If your package is marked as delivered but you have not received it, we recommend contacting the shipping carrier to file a claim. We are unable to provide refunds or replacements for orders that are lost or stolen after delivery confirmation.

By placing an order with Essential Ones , you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please don't hesitate to contact us.